classified category III,




  • Provide an easily accessible reception and information area 


  • Offer you a seat


  • Offer help with your holiday planning 


  • Give you free information on local tourism  


  • Display and distribute details of opening hours (in at least one foreign language)


  • To be open at least 120 days per year, Saturday and Sunday included, during the tourist season


  • Answer your letters throughout the year


  • Ensure that there is someone in reception who has a working knowledge of at least one foreign language


  • Ensure the supply of tourist maps, plans and tourist guides in the leaflet racks


  • Give you access to a bilingual internet site


  • Provide tourist information translated into at least one foreign language of the following :

  • Graded tourist accommodation, including the name of the establishment, the address, e-mail, website, telephone, level of classification.

  • Monuments and cultural historic sites, including tariffs, opening hours, website and telephone,

  • Events and presentation

  • Emergency numbers


  • Annual updating of tourist information


  • Displaying emergency numbers outside the Office


  • Dealing with your requests and evaluating your satisfaction


  • Provide a travel advisor


  • Guarantee the reliability and accuracy of the information on offer about local tourism


  • Ensure that information on local tourist businesses is updated and correct